We recognise that there is no precise answer to everything an establishment is judged against all we can say is that following are things we are likely to consider when dining out.
Welcome
Greeting at the door
Being offered a choice of tables to sit at
Given the opportunity to have our coats taken
Waiter / ess introducing themselves
Format of the restaurant being explained
Asking if we had eaten here before
Asking if we would like to order drinks before ordering our meal
Provided with a waiter/ess that cared for our needs
Booking
The phone was answered in a professional manner
The online facility was informative
Our phone reservation was taken efficiently and without any fuss
Being made aware of any special functions that may affect our experience
Table Service
The waiter/ess explained the specials to us
The waiter/ess was able to explain how the meals is prepared / presented
The waiter/ess asked if we had any special dietary considerations
The waiter/ess understood which side of the table to serve from
Food
The quality of the food
The appropriate quantity of food
Cleanliness
The table, dining and food preparation areas are clean
The cutlery, napkins and glasses are clean
Glasses are polished
Toilets
Toilets were clean and fresh
There are soaps at the wash basin
There are adequate toilet facilities
The toilet doors have locks that work
There are means of drying your hands without sharing towel
Drinks
Drinks are served without fingers grasping the glass lip
Wine is poured from the right of the customer
Wine is offered to taste before pouring
More drinks are offered when glasses become empty
Staff
Uniforms are ironed, clean and tidy
Hands and nails are clean
Hair if long is tied back
Nobody should be preparing food or waiting on table with colds
There is always something to do so show what to do when its quiet
The manager should not be seen as the waiting staffs mate
Staff should turn up at least 15 minutes before they start to wait on tables
Spare clothes should be to hand to cover any mishaps
Delegate someone to keep a watch on the cleanliness of the loos
Brief the staff with regards to any specials and how dishes are prepared
Teach them how to clean and prepare a table
Keep your mobiles out of the restaurant
